Privacy Policy Statement
Your privacy and security remain our top priority
About Our Commitment to Privacy
We handle your data responsibly and in accordance with the Protection of Personal Information Act (POPIA) of South Africa, as well as global best practices. This policy explains what we collect and how it is used.
You have the right to know, access, correct, and request deletion of your data. Please read below to understand our practices regarding the collection, storage, and usage of your information.
Personal Data We Collect
We gather information provided directly by you and data collected automatically through your use of our website.
Information You Provide Directly
- • Contact details such as your name, email, and phone number
- • Request details or messages submitted via our forms
- • Professional or business information you choose to share
- • Feedback, reviews, or questions submitted voluntarily
- • Any uploaded documents or attachments you submit
Automatically Collected Information
- • Device type, browser, and operating system information
- • IP address and general device geolocation data
- • Website usage statistics, including pages visited
- • Tracking cookies, web beacons, and usage logs
- • Interaction data such as links clicked and actions taken
How We Use Your Data
Your personal data is used to deliver services, respond to inquiries, improve user experience, and maintain site security.
- • Responding to your information or service requests
- • Optimizing website functionality and usability
- • Tracking trends for research and improvement
- • Sending you relevant updates with your consent
- • Protecting data integrity and preventing abusive activities
- • Complying with South African legal requirements
- • Administering and enhancing our digital services
Your Rights: You may request access to, correction of, or deletion of your data, subject to applicable laws. Our team responds to requests transparently and promptly.
Data Sharing and Disclosure
We may share data with trusted service providers strictly for site operation and compliance purposes. No personal information is sold or disclosed unlawfully.
Service Providers
Third-party providers may support hosting, analytics, or communications. Each partner adheres to strong data protection standards and confidentiality requirements.
Legal Obligations
We may disclose information where required for compliance with government laws or legal orders.
Anonymous Statistics
Statistics are used to improve our site but do not identify you personally.
Your Privacy Rights
As a South African resident, you have access, rectification, erasure, and restriction rights under law. International users may have additional rights by jurisdiction.
- • Right to access your personal information
- • Right to request data corrections
- • Right to request erasure of your data
- • Right to transfer your information
- • Right to object to certain processing activities
- • Right to restrict processing when appropriate
Simply contact us at the details below for any privacy-related request. Responses are managed within required timeframes under POPIA or applicable law.
Our Security Practices
We protect your data through technical security controls, restricted access, and routine audits. However, no transmission is ever completely secure online.
Technical Safeguards
- • Encrypted data transmission and storage protocols
- • Regular vulnerability and security assessments
- • Access controls and authentication requirements
- • Automated system monitoring to identify risks
Organizational Controls
- • Staff are trained in privacy and data security
- • Internal policies ensure proper data handling
- • Third-party vetting for data compliance
- • Incident response planning in case of breach
How Long Data Is Retained
Data is stored only as long as required for processing and legal compliance, with regular review of retention periods.
- • Account and communication data retention policies
- • Data related to services and use history
- • Contact and feedback message retention
- • Billing or payment information (if any) securely managed
- • Stored only where explicit consent is given
Retention periods may be updated as needed to comply with law.
Transferring Data Internationally
International transfers occur only if service providers operate abroad and with safeguards in place.
- • Contractual clauses for overseas processors
- • Providers must offer privacy certifications
- • Data minimization for cross-border sharing
- • Notification if jurisdiction differs from South African law
Cookies & Tracking Technologies
Cookies are used to improve user experience, analyze trends, and for basic website operation. Most cookies are essential or statistical.
Types of Cookies Used
- • Cookies that maintain your session and preferences
- • Cookies for measuring usage and page speed
- • Cookies for content customization and layout
- • Enable interactive website features and preference recall
You can adjust browser settings to block cookies, but site performance may be affected.
Changes to This Policy
Policy updates occur to reflect laws or practices. Notice is provided on the website with a revised date.
- • Updated policy published on this website
- • Effective date displayed at the top of page
- • Significant changes communicated via email if needed
- • Encourage periodic policy review to stay informed
Major changes will always be communicated promptly.
Contact for Privacy Requests
Questions or requests? Contact our privacy team below.
Velorinara
The Link, 173 Oxford Road, Rosebank, Johannesburg 2196 South Africa
Phone: +27495545702
Email: content@velorinara.sbs
Last updated February 13, 2026
Policy effective February 13, 2026